Privacy Policy

1. About PACS

Pompee Academy of Creative Studies is an educational institution providing courses and educational opportunities in creative studies and related fields.

Registered/Office Address:

2. Information We Collect

Depending on how you interact with PACS, we may collect the following categories of information.

A. Information submitted through enquiry forms

When you submit an enquiry or contact form, we may collect:

• Name
• Phone number
• Email address
• Any additional information that you voluntarily provide in your message or communication

B. Admission/Application Information

When you apply to PACS through our website or other application channels, we may collect information such as:

• Name
• Phone number
• Email address
• Educational information
• Course/application details
• Information required to process your application
• Documents submitted as part of the admission process
• Other documents required for admission

C. Scholarship Applications

If you apply for a PACS scholarship, we may collect:

• Name
• Phone number
• Email address
• Information necessary to evaluate and process the scholarship application
• Supporting documents, where applicable

D. Information relating to minors

PACS may receive applications or enquiries from individuals under 18 years of age.

Where personal information relating to a minor is provided, PACS may also collect relevant parent or legal guardian information where necessary for admission, communication, consent, administration, or other legitimate institutional purposes.

Parents or legal guardians may contact PACS using the contact information provided in this Privacy Policy regarding the personal information of a minor.

E. Payment-related information

PACS may provide payment options such as Razorpay, UPI, or bank transfer for applicable fees or payments.

Where a third-party payment service is used, payment processing may be handled by the relevant payment service provider. PACS does not intend to collect or store sensitive payment credentials such as card numbers, CVV numbers, UPI PINs, or banking passwords through our website.

Payment providers may collect and process information according to their own privacy policies and terms.

3. How We Collect Information

We may collect personal information through:

• Our website and online forms
• Admission/application forms
• Contact and enquiry forms
• Phone calls
• Email communications
• WhatsApp communications
• Documents submitted by students or applicants
• In-person interactions with PACS
• Payment-related interactions where applicable

We may also receive information when you voluntarily contact us through our official communication channels.

4. How We Use Personal Information

We may use the information we collect for purposes including:

• Responding to enquiries and requests
• Providing information about PACS and its courses
• Processing admission and course applications
• Processing scholarship applications
• Communicating with students, applicants, parents, and guardians
• Evaluating applications and supporting documents
• Managing student and institutional records
• Processing or confirming applicable payments
• Providing administrative and educational services
• Sending important information relating to applications, courses, classes, events, or institutional activities
• Providing customer/student support
• Improving our website and services
• Maintaining website and information security
• Detecting, preventing, or addressing fraud, misuse, or security issues
• Complying with applicable legal, regulatory, and institutional requirements

5. Marketing and Promotional Communications

With appropriate permissions or where otherwise permitted by applicable law, PACS may contact prospective students, students, parents, or other individuals through:

• Phone calls
• WhatsApp
• Email
• Other communication channels provided to us

These communications may include information about:

• Courses
• Admissions
• Scholarships
• Events
• Workshops
• Educational opportunities
• Institutional announcements
• Promotional activities

You may request that PACS stop sending promotional communications by contacting us using the details provided below.

Please note that we may continue to send essential administrative or transactional communications where necessary, even if you opt out of promotional communications.

6. WhatsApp Communications

PACS may use WhatsApp to communicate with prospective students, students, parents/guardians, and other individuals who contact us or provide their contact details.

Information shared through WhatsApp may be processed by WhatsApp/Meta according to its applicable terms and privacy policies.

You should avoid sending highly sensitive personal information through WhatsApp unless PACS specifically requests it through an appropriate secure channel.

7. Sharing of Personal Information

PACS may share personal information where reasonably necessary for the purposes described in this Privacy Policy.

This may include sharing information with:

• Service providers supporting PACS operations
• Payment service providers where payments are processed
• Technology and website service providers
• Communication service providers
• Professional advisers or service providers where necessary
• Government authorities, regulators, courts, or law-enforcement agencies where required by applicable law
• Other parties where disclosure is authorized or required by law

We do not intend to sell your personal information to third parties.

Where third-party service providers process information on behalf of PACS, we seek to use appropriate contractual, organizational, and technical safeguards where reasonably applicable.

8. Payment Services

For applicable payments, PACS may provide options including Razorpay, UPI, or bank transfer.

When you choose a third-party payment service, your payment transaction may be processed directly by that provider. The payment provider may collect information necessary to process and authenticate the transaction.

PACS does not request or intentionally store your payment passwords, UPI PINs, card CVV numbers, or other confidential payment authentication credentials.

Please review the privacy policy and terms of the payment provider you use.

9. Fees and Refund Policy

The admission fee paid to PACS is non-refundable under any circumstances.

Where course fees are paid through an installment option, each installment paid is non-refundable.

By making an admission fee or installment payment, the student or parent/guardian acknowledges and agrees to these payment and refund terms.

10. Documents and Supporting Information

For admission, scholarship, or other institutional purposes, PACS may request supporting documents such as educational certificates, mark sheets, photographs, identification documents, portfolios, or other relevant records.

We use such information only for appropriate institutional, educational, administrative, admission, scholarship, compliance, or related purposes.

Applicants should provide only genuine and accurate documents and should avoid submitting unnecessary personal information.

11. Cookies and Website Technologies

Our website may use cookies or similar technologies necessary for website functionality, security, performance measurement, or other legitimate purposes.

Because website technologies and third-party services may change over time, the specific cookies or technologies used by the website may also change.

Where applicable, you can control or restrict cookies through your browser settings.

If PACS introduces analytics, advertising, or other non-essential tracking technologies in the future, this Privacy Policy may be updated accordingly.

12. Third-Party Websites and Services

Our website or communications may contain links to third-party websites or services.

These may include services used for:

• Payments
• WhatsApp communications
• Social media
• Maps or location services
• Other external services

Third-party websites and services operate under their own privacy policies and terms. PACS is not responsible for the privacy practices, security, or content of third-party services.

We encourage you to review the privacy policy of any third-party service before providing personal information to it.

13. Data Security

PACS takes reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

Depending on the nature of the information and processing activity, safeguards may include:

• Access controls
• Restricted access to personal information
• Secure website connections
• Administrative controls
• Appropriate technical safeguards
• Secure handling of application and institutional records

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

14. Data Retention

PACS retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Processing applications
• Providing educational services
• Maintaining institutional records
• Managing scholarship applications
• Accounting and payment requirements
• Resolving disputes
• Meeting legal, regulatory, and institutional obligations

When information is no longer reasonably required, PACS may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements and our internal practices.

15. Privacy of Children and Minors

PACS recognizes that some applicants may be under 18 years of age.

Where information about a minor is collected, PACS may require appropriate involvement or consent from a parent or legal guardian where required by applicable law or institutional procedures.

Parents or legal guardians who have questions or concerns about a minor’s personal information may contact PACS using the contact details provided below.

We encourage parents and guardians to guide minors when submitting personal information through online services.

16. Accuracy of Information

You are responsible for providing accurate and up-to-date information when submitting forms, applications, documents, or enquiries to PACS.

If information you have provided to us is incorrect or needs to be updated, you may contact us using the details below.

17. Your Privacy Rights

Subject to applicable law and any relevant limitations, you may have rights concerning your personal information, which may include:

• Requesting information about personal data held by PACS
• Requesting correction of inaccurate or incomplete information
• Requesting deletion of personal information where applicable
• Withdrawing consent where processing is based on consent
• Requesting information about how your personal information is being processed
• Raising concerns regarding the handling of your personal information

To exercise an applicable right or raise a privacy concern, please contact PACS using the contact information provided below.

We may need to verify your identity before processing certain requests.

18. Withdrawal of Consent

Where PACS relies on your consent to process personal information, you may withdraw that consent by contacting us.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

In some circumstances, withdrawal of consent may affect our ability to provide a particular service, process an application, or respond to a request.

19. Changes to This Privacy Policy

PACS may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements, technology, or privacy practices.

When we make changes, we will publish the updated Privacy Policy on our website and update the “Last Updated” date where appropriate.

We encourage you to review this page periodically.

20. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a concern regarding the handling of your personal information, please contact us:

We will review privacy-related requests and respond in accordance with applicable law and our institutional procedures.